European Accessibility Act in Italy: what small online businesses need to know

How the EAA applies in Italy: the national law, who enforces it, the fines, the microenterprise exemption and the duties that catch small businesses out.

Last checked: 3 November 2026. Guidance, not legal advice.

The law

Decreto legislativo 27 maggio 2022, n. 82, in force since 28 June 2025 (the decree itself has been in force since 16 July 2022).

Who enforces it

AgID (Agenzia per l'Italia Digitale) supervises services, examines user complaints and can order corrective measures.

Fines

• €5,000 to €40,000 for failing the accessibility requirements (art. 24).
• €2,500 to €30,000 for ignoring an order of the authority or not cooperating.
• If corrections are not made, AgID can order the service taken offline or the app removed from the store (art. 21).

Are small businesses exempt?

Exempt for services: fewer than 10 employees and annual turnover or balance sheet total of at most €2 million.

What to watch for

• Make the accessibility information public in written and spoken form, accessibly, for as long as the service runs (art. 12).
• If your service does not conform, inform AgID immediately.
• If you rely on the disproportionate-burden exception, keep the assessment for at least five years and renew it at least every five years (art. 13).

Not yet confirmed

We only state what we could confirm. These points still need checking against the official text:

• The final AgID guidelines for services (a 2025 consultation draft exists).
• Whether a formal accessibility statement is required for private services under this decree, and whether the information must sit in the general terms.

Sources

• D.Lgs. 82/2022 — Normattiva (official)
• Art. 24, sanctions — Normattiva (official)
• Art. 21, AgID supervision — Normattiva (official)
• AgID sanctions regulation (official)

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